India's No. 1 Hospitality Business Weekly Issue dated - 4th July 2005
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Dialogue

‘Guests Don’t Need To Know If The General Manager Even Exists’
With a philosophy that makes his staff responsible to guests and in turn him responsible for the staff, Mohit Nirula, general manager, The Oberoi Mumbai is ushering in a new mantra in how a hotel business needs to run. Bhisham Mansukhani gets more details on his strategies for success
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